Mark Collins, CEO, BC Ferries

BC Safety Charter profile – By Jennifer Wiebe

On August 27, 2019, BC Ferries CEO Mark Collins became the newest signatory of the BC Safety Charter, which represents the shared commitment by BC leaders to shape a health and safety focused culture in their organizations and industries.

Business leaders have two key roles in improving workplace safety, Collins says. In addition to the “traditional ‘walk the walk,’ leadership by example” role, leaders need to “break down barriers to make sure others are successful in their safety ambitions.”

He notes, “If you do that right down to the grassroots level, you’ll be blown away with what they can accomplish.”

“I work for them,” Collins says about BC Ferries’ employees, “…not the other way around.” An important part of the job, he says, is “displaying the heart and passion that you care about everyone’s safety and wellbeing.”

CULTURE AND COMPLACENCY

Since the loss of two passengers in the Queen of the North sinking in 2006, Collins notes, the BC Ferries team has been “on a journey of transforming our safety culture.”

SailSafe, the company’s grassroots health and safety program, empowers everyone at BC Ferries to be involved in health and safety. Since the program’s inception, the company has seen the number and severity of time-loss injuries drop by two-thirds and its Passenger Safety Index, which tracks injuries per million passengers, drop by three-quarters.

Over ten years, SailSafe has matured. Today, Collins describes it as part of the BC Ferries DNA: “It’s just the way we do things around here now.”

That level of success introduces a new challenge, however. “Safety is a natural conversation to have when you’ve had an accident,” Collins says. “It becomes harder to explain why we need to focus on safety when things are going well.”

“You run the risk of complacency,” Collins adds, “and that’s the enemy of safety.”

To keep the focus on safety, Collins says, BC Ferries continues to reinvent what has become their way of work— actively looking for new ideas to reinvigorate their safety program and keep people engaged. For Collins, the appeal of the BC Safety Charter is new ideas. “It’s about staying fresh,” he says. “Nobody’s got the lock on good ideas.”

An important part of the job is displaying the heart and passion that you care about everyone’s safety and wellbeing.

SAFETY AMBASSADORS

Within the ferry industry, Collins notes, “we’re pretty active globally.”

“Teaching can be a valuable learning experience,” Collins notes. For instance, the International Ferry Operations Association called InterFerry, of which Collins is a board member, has worked to help ferry operators in other jurisdictions become safer—“in countries where they may not think of safety in the way we think of safety.” At the recent World Ferry Safety Forum, he adds, BC Ferries people conducted safety workshops. “We’re keen to share our experience, and we learn from that.”

You run the risk of complacency and that’s the enemy of safety.

Describing the company’s influence on safety in the province, Collins points to safety discussions with transit providers, shipyards and contractors. It is important to be consistent, he notes, and have established expectations of safety. “We want to help you be successful, but if a contractor continues to be unsafe, BC Ferries will refuse to work with them.”

LOOKING FORWARD

The BC Safety Charter commitment to safety leadership extends beyond its member organizations. Where the BC Ferries’ SailSafe program is designed to engage from the grassroots, Collins notes, “You never know when there may be something happening in another industry that we can bring into our program and get a win.” As a new signatory, Collins looks forward to getting to know other leaders at the “great organizations that are part of the BC Safety Charter.” He adds, “There is still a ton we can learn.”

You run the risk of complacency and that’s the enemy of safety.

We’re keen to share our experience, and we learn from that.

BC FERRIES’ PRESIDENT & CEO ENDORSES BC SAFETY CHARTER

Signing ceremony highlights BC Ferries’ commitment to workplace safety

VICTORIA – BC Ferries’ President & CEO Mark Collins is the latest executive to join the BC Safety Charter, a move that highlights the company’s commitment to improving and promoting workplace safety. The signing ceremony took place this morning at BC Ferries’ head office in Victoria, British Columbia.

“Safety is our highest value. Maintaining a safe environment for our customers and employees requires our continued focus and diligence,” said Mark Collins, BC Ferries’ President and CEO. “Joining the BC Safety Charter is an opportunity to engage with, and learn from, others who are equally as passionate about enhancing and promoting workplace safety.”

The business case for effective management of health and safety is well documented. Promoting safety, health and wellness in the workplace reduces injury rates, increases productivity and is good for a company’s long-term success. BC Safety Charter members share a vision to make British Columbia the safest place to work in Canada. To achieve this, member organizations start with a commitment from leadership to advocate for workplace health and safety and make improvements where possible.

“We are excited to have Mr. Collins endorse the BC Safety Charter, with the support of BC Ferries behind him,” said George Higgins, Director, BC Safety Charter. “Leading as responsible corporate citizens and encouraging our peers to join us, BC Safety Charter members can not only build sustainable businesses, but also reduce injury rates and influence workplace health and safety across the province.”

“The strength of the BC Safety Charter is the shared commitment of its members,” added Lisa McGuire, CEO, Manufacturing Safety Alliance of BC. “We are honoured to have Mr. Collins join our ranks and look forward to working together with him and the team at BC Ferries toward our shared vision of ensuring BC workers go home to their families safe and well at the end of every workday.”

“Since the implementation of our SailSafe program in 2006, we have worked diligently to lead by example, promoting a culture of safety and wellness across our operations,” added Collins. “We cannot let our guard down. I look forward to collaborating with other BC Safety Charter members to evolve the safety mandate within our organization.”

Mark Collins will be the keynote speaker at the BC Safety Charter Round Table, April 30, 2020 at the Vancouver Club

A night to remember 2019 Safety Pinnacle Awards Gala

On April 24, the Alliance hosted the 2019 Safety Pinnacle Awards Gala at the Terminal City Club in Vancouver. More than 130 executives, safety leaders, and teams from 30 BC manufacturers and food processors attended. The keynote was delivered by Steve Rio, CEO of Briteweb and Nature of Work.

Beginning the evening, Christopher Lung, the inaugural recipient of the Daneen Skilling Scholarship in Occupational Health and Safety Studies, shared his personal story about the near-miss incident on a construction site that spurred his pursuit of an OHS diploma at BCIT.

Receiving this year’s prestigious Ben Hume Leadership Award, presented to a BC Safety Charter member for exemplary leadership, was Chris Inkster, president of Freeport Industries. Also recognized at the event were Ben Hume finalists Barry Marsden, chairman and CEO of Conair Group Ltd. and Perry McDougall, president of Goodwin Industrial Electric.

Each year, the Pinnacle Awards Gala recognizes manufacturers for achieving key milestones in improving safety in their workplaces.

THE TOPAZ SAFETY PINNACLE AWARD is granted to companies who have successfully developed and implemented a comprehensive health and safety management system to OSSE certification standards. This year’s recipients were Dinoflex of Salmon Arm, Kingfisher Boats of Vernon, and Victoria’s Viking Air.

THE SAPPHIRE SAFETY PINNACLE AWARD is given out to companies whose leadership has demonstrated strong commitment to safety through visible engagement as a BC Safety Charter Signatory. This year’s recipients were Surrey’s EWOS Canada (a Cargill company) and Keith Panel Systems of Burnaby.

THE EMERALD SAFETY PINNACLE AWARD is granted to companies maintaining their OSSE Certification, who have a senior executive who is a BC Charter Member in good standing, and who have been successful in reducing their Injury Rate below their Classification Unit (CU) average over a 3-year period. This year’s recipients were Sysco Canada Inc of Vancouver and EWOS.

Learn more about the Safety Pinnacle Awards Here:

 


New awards in safety excellence and innovation
This year for the first time, new awards recognized a Joint Health & Safety team and worker representative for safety excellence, and safety innovators in four categories:

JOINT HEALTH & SAFETY COMMITTEE SAFETY EXCELLENCE AWARD Knight Signs of Delta, for their weekly workplace inspections, root cause analysis of near misses and accidents, and inclusive approach to safety.

WORKER REPRESENTATIVE SAFETY EXCELLENCE AWARD Sharleen Dean, from Vancouver’s Daiya Foods, for her example in modelling safe work practices and transitioning new hires to the safety system at Daiya.

SAFETY INNOVATION AWARDS
Innovation in OHS Management: Surrey’s Garaventa Lift, for their commitment to safety with weekly toolbox meetings, as demonstrated by their transition through the WorkSafeBC PACE program from five per cent compliance to 100 per cent in 2018; and Richmond-based Pinnacle Renewable Energy, for developing an “Owning Safety” initiative to drive culture improvement across its operations in BC, Alberta, and now Alabama, USA.

Innovation in Safety Training: Garaventa Lift, for introducing multiple safety training programs to the company with the help of the Alliance and other safety agencies; and Pinnacle Renewable Energy, whose most successful innovation in training has been their Safety Champion program. Each of their operations conducts a joint peer and management selection process to identify hourly workers who will become Safety Champions.

Innovation in Workplace Wellness: Pinnacle Renewable Energy for their weekly “Owning Safety Talks” created by their safety team and reviewed every Monday with managers and team leaders at each plant, and at crew talks; and Mauser Packaging Solutions in Langley, whose ergonomics program brings a consultant onsite for stretching with all shifts and individual recommendations for stretches to help with specific pain or discomfort. Mauser has also mapped out a walking path for exercising on breaks around the outside of their building.

Innovation in Workplace Culture: Soprema in Chilliwack, whose inclusive Safety Ambassador program involves the entire staff, promoting OHS as a new way of life for all employees. All employees are encouraged to identify hazards and assess risks and support the OHS Coordinator for the monitoring of the local OHS action plan; and Pinnacle Renewable Energy, whose online employee engagement tool has registered more than 20,000 employee hazard reports, suggestions for improvement, peer to peer safety conversations, and peer observations over three years. Every submission has generated a direct response to “close the loop” from a member of the management team.


Watch the Gala Video Here 

Safety Leadership in Action

Kerry (Canada) Inc., manufacturer of flavored syrup, recently achieved OSSE (Occupational Safety Standard of Excellence) certification with a successful audit of their Delta, BC facility. OSSE is the Certificate of Recognition for Manufacturers in BC.

Headed by the leadership of Lyn Peterson (Production Manager) and Rob Montgomery (health and safety coordinator), Kerry (Canada) Inc. secured the buy-in from the Kerry team, and upper management in formalizing a health and safety standard.

“Kerry is a big supporter of safety, right from the top of the chain in the east. They start every meeting with safety” says Lyn Peterson. “It has to start at the top. I didn’t have that at a previous employer and we weren’t nearly as effective in implementing change.”

Rob Montgomery was able to impact change with the support of his superiors. “If I’m having trouble with anything I can call my regional manager. I have that buy in from leadership.”

As a health and safety coordinator, Rob put his people skills to use to support the needs of his team. “We are a small plant. I know every employee that we have here and we are all friends. It can be hard to get up close and personal with workers in some of the larger plants. We are a family here.”

This culture of safety and care for each other is evident when mistakes are made. “We always tell people that if someone comes up to them and says, ‘Hey, you’re doing this wrong, or you’ve forgotten that’, to say thank-you and not to get upset. They are just looking out for you. We aren’t here to pick on them, we are there to help them.”

Kerry makes use of ‘Eye for Safety’ cards to address and communicate concerns in their operation. When an employee spots a hazard or any other item that needs attention they fill out a card and submit it to management.

“The key to making our ‘Eyes for Safety’ cards work is ensuring the staff knows we are listening,” says Rob. “We deal with them at our daily operations meeting each morning. We assign it, document it, and communicate it. To make it a little more fun and encourage buy-in we do a draw every month and award a gift card.”

The challenge of achieving OSSE certification was one that Lyn and Rob were ready for. “Working towards OSSE certification put the framework in place for us. The OSSE standard got us organized”, says Lyn. According to Rob, “Tal (Sperling – FIOSA-MIOSA Safety Advisor) was a huge help. She wouldn’t let me off the hook on key issues. If I had any issues, questions or concerns, she was always there to help me.”

Despite the huge undertaking, it was well worth it for Lyn Peterson. “I’d rather be involved in the work of certification than the accident investigation after wondering, ‘what did I do wrong?’ We have had well over 425 days without a lost time incident. We are incredibly proud of this.”

Excellence in Manufacturing

Westbank BC manufacturer is the first company to achieve OSSE certification from the FIOSA-MIOSA Safety Pooling System Program (SPS)

Freeport Industries enhanced its commitment to excellence by completing the Journey to OSSE earlier this year. Based in Westbank, the manufacturer of customized modular structures for residential, commercial and industrial clients is the first company to graduate the SPS program offered by FIOSA-MIOSA.

“We have always prided ourselves on excellence in manufacturing with a focus on quality, flexibility and speed. Our goals as an organization wouldn’t be achieved if any of these came at the expense of the safety of our employees” said Freeport Industries VP Chris Inkster. “By joining FIOSA-MIOSA’s Safety Pooling System we were able to share the costs of a health and safety professional while seeing a significant safety culture change within our organization.”

Freeport was able to make significant strides towards achieving OSSE certification because of SPS, the first of its kind in the Occupational Health and Safety world, which allows groups of manufacturers to share the costs of a safety advisor.

SPS Supervisor Jarlath MacKenzie manages Freeport’s pool and was able to share the combined knowledge of the 5 other companies when building Freeport’s health & safety program. He guided Freeport’s in-house safety team through all the steps required to implement an effective safety strategy and advised on training programs where needed. The fact that Freeport Industries is the first graduate of the SPS program is a special source of pride for Jarlath and the FIOSA-MIOSA team.

Jarlath considers Freeport Industries an example for all manufacturers in British Columbia. “They took full advantage of the opportunity to develop a Health and Safety program and were able to achieve OSSE certification in record time.”

Members of the FIOSA-MIOSA team visited Freeport Industries in June and presented Chris Inkster with an award to recognize Freeport Industries OSSE certification.

CEO Health & Safety Charter Visionary Duncan Hawthorne to Retire in 2016

Duncan Hawthorne, president and CEO of Bruce Power, the world’s largest operating nuclear facility and the source of roughly 30 per cent of Ontario’s electricity, announced his 2016 retirement plans last week. As the respected leader of over 4,000 employees in what is arguably one of the highest-risk industries Duncan inspired his team to seek continuous improvement and excellence in every facet of their operation.

Occupational health and safety is one area where Duncan has left a lasting legacy.  As president and CEO at Bruce Power, Mr. Hawthorne led a program of focused safety improvement and demonstrated that safety excellence and commercial success go hand in hand. Duncan believed that safety leadership must start at the CEO level in order to deliver sustained performance improvement.

With these values in hand, Duncan was a driving force behind the original CEO Health and  Safety Charter, a vision that encompassed the belief that breakthrough safety performance can only be achieved with strong sponsorship from senior leadership, a guiding coalition of key stakeholders, a process that engages the workforce, consistency and determination.

“This initiative creates a vehicle to allow companies to share in many good safety practices.  In this way, new levels of safety performance can be achieved and strong safety alliances forged. Engaging the senior leadership is key in ensuring that real change occurs.”

Duncan Hawthorne

Duncan proposed an initiative to achieve breakthrough performance in industrial safety across the country by proposing an alliance of government and business leaders from all regions. This proposal has evolved to become the foundation for pledges of safety by senior leaders in British Columbia, Saskatchewan, Nova Scotia, Ontario and Newfoundland & Labrador with several other jurisdictions in discussion.

Our ability to influence the hearts and minds of business leaders is owed in large part to the vision and dedication of Duncan Hawthorne. We wish him the best in his retirement and express our unwavering gratitude for the leadership he has shown in our shared pursuit of zero workplace injuries.

“The bottom line is that people sharing their expertise in any area and in any sector leads to improvement. When you factor in the natural drive that leaders have to improve their business, then ultimately performance improvement is very possible. Good safety performance is good business as far as I am concerned.”

Duncan Hawthorne

Brian Scudamore: Business is All About People

BC Safety Charter signatory Brian Scudamore, Founder and CEO 1-800-GOT-JUNK?, You Move Me and WOW 1 DAY Painting is recognized as one of Canada’s leading entrepreneurs.

Winner of many leadership awards including The Globe and Mail’s Top 40 under 40,Fortune Small Business Best Bosses Award and a three-time winner of the Best Company To Work For award, Brian has built his business by investing in people with vision and the right attitude.

After 5 years in business Brian faced a hurdle that was impeding the further growth of his junk removal business: his employees. In a bold move that catapulted his business onto a path of future success, Brian fired all of his staff and started over.

“Business is all about people: finding the right people and treating them right. You’ve got to spend time with your people, care about them, understand what motivates them and show them how they fit into the vision.”
Brian Scudamore

The turning point for 1-800-GOT-JUNK? came as Brian rebuilt his business from the ground up with people who were personable, understood his vision and shared his passion. This freed Brian to pursue a direction of sustainability in his business including environmental stewardship (1-800-GOT-JUNK? recycles or donates 61% of everything they collect, keeping an estimated 2 billion pounds of junk out of landfills) and investing in his employees.

In addition to offering 5 weeks of vacation to all employees, maternity leave top-up payments and flexible return to work arrangements for new mothers, ongoing employee development with tuition subsidies for courses and professional accreditation, Brian offers a profit-sharing plan that is available to all employees to keep them fresh and motivated.

Brian’s newest endeavor is a commitment to worker safety and a promise to his workforce to make the necessary changes to ensure their well-being. As a proud BC Safety Charter signatory, Brian Scudamore is proving yet again that leadership is an integral part of every organization and investing in the people who make up your company makes great business sense.