Challenging Claim Costs: A Practical Guide to Protests, Appeals and ROC

Understanding how workers’ compensation claims impact your organization’s premium costs is only the first step. This practical session will provide employers with the knowledge and tools to challenge claim costs, navigate contentious claim issues, and make informed decisions that can positively impact their premium rate.

We’ll break down how premium rates are calculated and how individual claims contribute to overall costs, while exploring effective strategies for communicating and navigating difficult or contentious issues. Participants will also learn about key cost-mitigation tools and approaches, including Protests, Appeals, and Relief of Costs (ROC)/Transfer of Costs (TOC).

Whether you’re looking to better understand your current claims experience or strengthen your approach to managing future costs, this session will provide practical insights you can take back to your organization and put into action.