The ABC’s of Managing Others
Supervisors play a vital role in guiding teams, managing performance, and fostering a positive work environment. This course explores key topics such as transitioning into a supervisory role, setting goals, communicating clearly, giving feedback, and handling conflict.
The purpose of this online course is to support new and aspiring supervisors in developing the foundational skills needed to lead others effectively in the workplace. By applying practical tools and strategies, supervisors will be better equipped to support their teams, make confident decisions, and contribute to a productive and respectful workplace.
Goals and Objectives
By the end of this course, the learners should:
- Identify key shifts in responsibilities when transitioning into a supervisory role
- Recognize strategies to gain respect, establish authority, and build trust as a new supervisor
- Describe the impact of positive and negative environmental cues on leadership behaviours
- Apply goal-setting strategies using the SPIRIT framework
- Apply time management and prioritization methods to enhance productivity
- Demonstrate effective listening techniques to improve communication
- Differentiate between questioning methods to gather meaningful information
- Apply strategies for giving feedback that supports employee growth
- Explain how to give clear and effective instructions using various learning styles
- Distinguish between orders, requests, and suggestions and when to use each
- Apply a structured approach to resolving workplace conflict
- Use a step-by-step process to handle difficult conversations constructively
- Identify ways to establish credibility and develop effective workplace relationships
- Create a personal action plan for continuous improvement as a supervisor
Topics
- Supervisory role
- Respect, authority, and trust
- Listening techniques
- Resolving workplace conflict
Audience
This course is intended to reach a wide audience including managers and supervisors in any industry sector, especially those who are new to a supervisory role.
Other
Course Length and Format
The eLearning course is structured using self-paced online components including various learning activities in each module. Modules are supported with resources and examples. It is estimated to take 2 hours to complete the training. We recommend completing the course in one sitting, but it does not need to be, as your progress will be tracked throughout.
Participants must have access to a laptop/desktop computer or iPad/tablet to attend the training sessions. A good internet or WIFI connection is essential.
Pre-requisites
Previous health and safety education and/or experience is an asset but not required.
Course Evaluation
There is a written assessment for this course. Upon successful completion of all course modules and the written assessment, learners will be awarded a Certificate of Completion. Learners will need to complete all course elements (Learning Component and Post-course assessment) to be able to download their certificate of completion.
Other Related Courses
- Managing Across Cultures
- Safety Culture 101
- Mental Health Skill Building for Workers
- Successfully Managing Change
Funding
Your training costs may be eligible for partial reimbursement through the B.C. Employer Training Grant. Find out here.
Eligible toward the requirements for Joint Health and Safety Committee training for new members or annual training in British Columbia; may be eligible in other jurisdictions as well.Register for online The ABC’s of Managing Others eLearning training online through our Learning Centre. Available 24 hours a day, seven days a week, and accessible from any computer, laptop, tablet with internet access.
Estimated Time to Complete: 2 hrs
