705: Manage stakeholders

OHS professionals are often required to navigate between the overlapping or conflicting interests of different stakeholders. Being mindful of potential responses to a range of situations is critical to informing the OHS professional’s personal approach, thereby gaining buy-in and cooperation, and building relationships. This requires individuals to build an awareness of interactions between stakeholder groups and their perceptions of OHS practice throughout the business, internally and externally. Depending on the level of responsibility required by their organization, OHS professionals may play a role in stakeholder engagement. Developing networks inside and outside of the business enables the OHS professional to use their influence in a broad range of situations.

Prerequisite

None

References in Other Frameworks

BCRSP: MS1, MS7; IOSH: CC6, BC9

Understand and Remember

– How the interests and values of different stakeholder groups impact OHS practices
– Individual attributes such as thought patterns, motivations, goals and ambitions, emotional responses, strengths and weaknesses
– Organizational aspects, such as strategic planning goals, mission statements, business success and longevity
– External stakeholders, such as local communities, government bodies, or other businesses or professionals

Apply and Analyze

– Develop communication in support of effective and sustainable OHS practice
– Internal stakeholders
– External stakeholders
– Address the interests of relevant stakeholders
– Evaluate and communicate the effect of different OHS-related decisions on internal and external stakeholders.

Evaluate and Create

– Develop messaging and policy regarding stakeholder management
– Develop plans for stakeholder engagement
– Participate in negotiation with stakeholders
– Evaluate alternative perspectives to achieve the desired outcomes
– Communicate effectively to represent organizational goals, vision, and arguments for action to different audiences
– Workers
– Executives
– External stakeholders

No results found.

Related Units of Competency

701 Demonstrate
Understanding of legislation, regulations and standards for OHS
707 Adhere
To personal responsibilities and accountabilities