Participants learn the importance of managing diversity, broadly defined, at all levels both inside and outside the organization. This course will cover how diversity affects the bottom-line, false assumptions, and how they can lead to unintentional biases; how valuing differences prevents workplace discrimination and harassment; cross-cultural communications; cultural sensitivity; and approaches for resolving diversity-related conflict.

This course is provided through a partnership with Sensitivity Training Canada. Alliance members receive an 8% discount on courses.