Professional Skills & Conduct

703: Communicate effectively in the workplace

Communication is one of the primary tasks of OHS professionals in many workplaces. OHS professionals provide guidance, training, written documentation, reports, and presentations to a wide variety of audiences. OHS professionals must also be able to apply receptive communication skills when listening in conversations, presentations, or meetings or when reading reports and technical documentation. Having the skills necessary to adequately communicate about a wide variety of topics is vital to improving the safety performance of a workplace.

In order to act as an effective resource in the workplace, OHS professionals should demonstrate proficiency in:

– Oral communication
– Written communication
– Reading
– Receptive communication
– Behavioural communication

Prerequisite

None

References in Other Frameworks

BCRSP: MS1, MS2; INSHPO: C18; IOSH: CC7, BC9, BC11

Understand and Remember

– How to work with common office programs (e.g. Excel, Word, Outlook, internet browsers)
– Acceptable forms of communication for different contexts or messages
– Non-verbal communication cues
– The dynamics of communication between different groups
– Communication barriers between different culture or language groups
– Oral communication
– Presentations, participation in meetings, informal and formal conversations
– Written communication
– Emails, RADIANS(exports, memos, project plans
– Reading
– Technical and non-technical documents
– Receptive communication
– Active listening
– Recognize and understand alternative views
– Behavioural communication
– Visual cues
– Physical mannerisms
– Conflict management

Apply and Analyze

– Tailor communications to specific audiences
– Write clear memos and reports to both technical and non-technical audiences
– Apply appropriate writing style, grammar, and spelling
– Express both technical and non-technical issues and ideas clearly to both technical and non-technical personnel
– Oral communication
– Written communication

Evaluate and Create

– Write and evaluate technical and non-technical OHS-related documents
– Evaluate workplace communication protocols for OHS-related processes
– Identify areas of excellence
– Identify opportunities for improvement
– Develop new or adapt communication protocols for OHS-related processes in response to changes in workplace context

No results found.

Related Units of Competency

701 Demonstrate
Understanding of legislation, regulations and standards for OHS
707 Adhere
To personal responsibilities and accountabilities