Incident Management

404: Perform investigative interviews

Interviews are a key component of incident investigations, and they must be conducted at a high standard that includes meeting legislated requirements around privacy laws and facilitates continual improvement. Interviewing in the OHS context is a key step in collecting information during incident investigations to help identify the direct and indirect causes and enable effective prevention strategies to be implemented. Interviewers should be familiar with the principles of interview practice and able to apply these skills in all types of scenarios.

In order to act as an effective resource to their organization, an OHS professional should be able to apply interviewing skills in OHS matters, such as:

– Incident investigations
– Occupational Health and Safety Management System audits

Prerequisite

None

References in Other Frameworks

BCRSP: HSM17; IOSH: TC3

Understand and Remember

– The purpose of interviews in the OHS context
– Different types of interviews
– Principles of interview practice, such as:
– The Reid interview process
– How to ask questions in an open, inclusive manner

Apply and Analyze

– Conduct interviews for different purposes, such as:
– Incident investigations
– OHS audits
– Conduct different types of interviews
– Behavioural interview
– Cognitive interview
– Develop a written report communicating findings, appropriate to the purpose of the interviews
– Provide training for internal interviewing

Evaluate and Create

– Evaluate existing interviewing procedures
– Identify opportunities for improvement
– Identify areas of excellence
– Develop interviewing procedures or adapt in response to a change in the workplace context
– Develop training resources for internal interview training

No results found.

Related Units of Competency

401 Demonstrate
Understanding of the legal implications of incident management
402 Identify
The appropriate principles and actions associated with incident management
406 Conduct
Incident investigations and provide recommendations for corrective action